I am Tamba Samba, an experienced UX Designer based in Indianapolis, Indiana. Originally from Liberia, West Africa, I moved to the United States at the age of three to escape the civil war in my home country. Growing up in Indianapolis, I pursued my education at sporting powerhouse Ben Davis High School and earned a soccer scholarship to the University of Notre Dame, where I played for four years as part of the Fighting Irish men’s soccer team. My studies focused on Industrial Design and CAPP. After graduation, I pursued a professional soccer contract in Norway but returned to the U.S. due to an injury that required surgery. During my recovery, I secured my first job after school, starting my professional design career in the NBA with the Indiana Pacers.
Presently, I am a UX Design Lead at Salesforce Service Cloud, concentrating on improving agent experiences and refining product setup functionalities. My significant contribution has been reshaping how businesses approach customer service. I initiated the development of a user-friendly conversation component within the agent console, empowering service agents to engage customers seamlessly across various messaging channels. Additionally, I played a key role in establishing the Salesforce Setup Design Council, aiming to streamline and standardize the setup process for administrators.